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Privacy & Cookies

Privacy Policy

Website: arborbear.co.uk
Email: arborbeartrees@gmail.com
Telephone: +44 (0) 7407 371114
Last updated: 2 September 2026

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Arbor Bear Tree Specialists respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit arborbear.co.uk, contact us, request a quotation, instruct us to carry out tree work or otherwise use our services.

For the purposes of UK data protection law, Arbor Bear Tree Specialists is the data controller of the personal information described in this policy.

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1. Information We Collect

We only collect personal information that is reasonably necessary to operate our business, respond to enquiries and provide our services.

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Depending on how you interact with Arbor Bear Tree Specialists, we may collect:

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Contact Information

This may include:

  • your name;

  • email address;

  • telephone or mobile number;

  • home, property or correspondence address; and

  • your preferred method of contact.

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Enquiry & Quotation Information

When you contact us or request a quotation, we may collect information including:

  • details of the tree, hedge or work required;

  • the address or location where work is required;

  • photographs or videos of trees, gardens, buildings or surrounding property;

  • access information;

  • information about neighbouring properties or land where relevant;

  • information about Tree Preservation Orders, Conservation Areas or other planning restrictions; and

  • other information you provide in connection with your enquiry.

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Customer & Service Information

If you instruct Arbor Bear Tree Specialists to undertake work, we may retain information relating to:

  • quotations and accepted work;

  • scheduled appointments and site visits;

  • correspondence relating to the work;

  • invoices and payment records;

  • completed work;

  • complaints or queries; and

  • other records reasonably necessary to manage our relationship with you.

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Planning & TPO Information

Where Arbor Bear Tree Specialists manages a Tree Preservation Order application, Conservation Area notification or related Local Planning Authority process on your behalf, we may collect and use information necessary to prepare and submit that application or notification.

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This may include your name, contact details, property address, information about ownership or authority to instruct the work, details of the relevant trees and other information required by the Local Planning Authority.

We may share the information necessary to process the application or notification with the relevant Local Planning Authority.

 

Website & Technical Information

When you visit arborbear.co.uk, certain technical information may be collected automatically.

This may include:

  • IP address;

  • browser type and version;

  • device type;

  • pages visited;

  • date and time of visits;

  • approximate location derived from technical information;

  • referring website or search engine;

  • time spent on pages; and

  • information about how visitors interact with our website.

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Some of this information may be collected using cookies and analytics technologies.

Please see our Cookie Policy for further information.

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2. How We Collect Your Information

We may collect personal information when you:

  • submit an enquiry or quotation request through arborbear.co.uk;

  • contact us by telephone, email or another communication service;

  • communicate with us through social media;

  • arrange a site visit;

  • request or accept a quotation;

  • instruct us to undertake tree work;

  • ask us to manage a TPO application, Conservation Area notification or related planning matter;

  • make a payment;

  • make a complaint or provide feedback; or

  • otherwise communicate with Arbor Bear Tree Specialists.

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We may also receive information from third parties where reasonably necessary to provide our services, for example from a property owner, managing agent, Local Planning Authority or another person authorised to arrange work.

 

3. How We Use Your Personal Information

We may use your personal information to:

  • respond to enquiries;

  • arrange site visits;

  • assess proposed tree work;

  • prepare and provide quotations;

  • schedule and carry out agreed work;

  • communicate with you about appointments and services;

  • prepare and manage TPO applications and Conservation Area notifications where instructed;

  • communicate with Local Planning Authorities where necessary;

  • issue invoices and process or record payments;

  • maintain appropriate business, accounting and tax records;

  • respond to questions, complaints or disputes;

  • operate, maintain and improve arborbear.co.uk;

  • understand how visitors use our website;

  • protect our business and legal rights;

  • comply with legal and regulatory requirements; and

  • send marketing communications where we have an appropriate lawful basis to do so.

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We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.

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4. Our Lawful Bases for Using Personal Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, Arbor Bear Tree Specialists may rely on the following:

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Contract

We may process your information where it is necessary to take steps at your request before entering into a contract or to perform our contract with you.

For example, we need your contact and property information to arrange a site visit, provide a quotation and carry out agreed tree work.

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Legitimate Interests

We may process information where it is reasonably necessary for the legitimate interests of Arbor Bear Tree Specialists or another person, provided those interests are not overridden by your rights and interests.

This may include:

  • managing customer enquiries;

  • administering our business;

  • maintaining appropriate records;

  • improving our website and services;

  • protecting our business and legal rights;

  • preventing fraud or misuse; and

  • understanding how our website and services are used.

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Legal Obligation

We may process or retain information where necessary to comply with a legal obligation, including tax, accounting, regulatory or legal requirements.

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Consent

Where consent is required, we will ask for it.

You may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

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5. Marketing Communications

We may occasionally contact existing or prospective customers about Arbor Bear Tree Specialists services where we have an appropriate lawful basis to do so.

Where consent is required for electronic marketing, we will obtain it before sending those communications.

You can ask us to stop sending marketing communications at any time by:

  • using an unsubscribe option included in the communication, where provided;

  • emailing arborbeartrees@gmail.com; or

  • contacting us on +44 (0) 7407 371114.

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Service communications relating to an enquiry, quotation, appointment, existing work or payment are not marketing communications and may still be sent where necessary.

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6. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with trusted organisations or individuals that help us operate our business and provide our services.

These may include:

  • website hosting and IT providers;

  • email and communications providers;

  • accountants and bookkeepers;

  • payment providers;

  • insurers;

  • professional advisers;

  • contractors or subcontractors involved in providing an agreed service;

  • analytics providers;

  • Local Planning Authorities in connection with TPO applications, Conservation Area notifications or other relevant permissions; and

  • regulatory bodies, courts, law enforcement agencies or other authorities where disclosure is required or permitted by law.

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We only provide third parties with information that is reasonably necessary for the relevant purpose.

Where third parties process personal information on our behalf, we expect them to protect it appropriately and use it only for the purposes for which it has been provided.

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7. Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors use arborbear.co.uk.

Analytics information may include pages visited, time spent on the website, approximate location, device/browser information and how a visitor reached the website.

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Where analytics cookies or similar technologies require consent, they will only be activated after the appropriate consent has been obtained.

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Further information about cookies and analytics technologies is available in our Cookie Policy.

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8. International Data Transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

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Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

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This may include relying on an applicable adequacy regulation or appropriate contractual safeguards.

 

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, insurance and regulatory obligations.

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The appropriate retention period depends on the nature of the information and our relationship with you.

For example, we may retain:

  • enquiries for a reasonable period following our last communication;

  • quotations and records of work to maintain an appropriate history of services provided;

  • invoices and financial records for the period required by applicable tax and accounting rules;

  • TPO and planning-related information where it forms part of the record of work undertaken; and

  • information relevant to a complaint, dispute or legal claim for as long as reasonably necessary.

 

When personal information is no longer required, we will delete, securely dispose of or anonymise it where appropriate.

 

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

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However, no electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will take appropriate action in accordance with applicable data protection law, including notifying affected individuals or the Information Commissioner's Office where required.

 

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Access

Request a copy of the personal information we hold about you.

Correction

Ask us to correct inaccurate or incomplete personal information.

Erasure

Ask us to delete your personal information in certain circumstances.

This right does not necessarily apply where we need to retain information to meet a legal obligation, establish or defend a legal claim or for another lawful reason.

Restriction

Ask us to restrict the way we process your personal information in certain circumstances.

Objection

Object to certain processing based on legitimate interests.

You also have the right to object to the use of your personal information for direct marketing.

Data Portability

In certain circumstances, request that personal information you have provided to us is supplied in a structured, commonly used and machine-readable format or transferred to another organisation.

Withdraw Consent

Where we rely on your consent, you can withdraw it at any time.

You will not normally have to pay a fee to exercise your data protection rights.

We may need to request information from you to confirm your identity before responding to a request.

 

12. Third-Party Websites

arborbear.co.uk may contain links to websites or online services operated by third parties.

Arbor Bear Tree Specialists does not control those websites or their privacy practices.

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If you follow a link to another website, you should review that organisation's privacy information to understand how it collects and uses your personal information.

 

13. Cookies

arborbear.co.uk may use cookies and similar technologies to operate the website and, where permitted, understand how visitors use it.

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Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent before they can be used.

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Please see our separate Cookie Policy for information about the cookies used on arborbear.co.uk and how you can manage your preferences.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • arborbear.co.uk;

  • our services;

  • the technology we use;

  • our business practices; or

  • applicable legal or regulatory requirements.

The latest version will be published on arborbear.co.uk and will show the date it was last updated.

 

15. Questions & Data Protection Requests

If you have questions about this Privacy Policy, would like to exercise your data protection rights or have concerns about how Arbor Bear Tree Specialists uses your information, please contact:

Arbor Bear Tree Specialists

Email: arborbeartrees@gmail.com
Telephone: +44 (0) 7407 371114
Website: arborbear.co.uk

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We will respond to data protection requests in accordance with applicable UK data protection law.

 

16. Complaints to the Information Commissioner's Office

If you have concerns about how we use your personal information, we would appreciate the opportunity to address them first.

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You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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Further information about your data protection rights and how to make a complaint is available from the Information Commissioner's Office.

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Last updated: 2 September 2026

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